Frequently Asked Questions



  • SnapScan is a mobile app that can be downloaded onto your smart phone or tablet so that you can make remote payments to vendors.

  • To pay, open the SnapScan app, tap on “Scan” and scan the SnapCode displayed at the shop. This identifies the shop and prompts you to enter the amount you wish to pay. Enter your PIN to secure and complete the transaction. The merchant (Neat Freak) receives an SMS containing a confirmation of payment from SnapScan.
  • The SnapScan App is available to download from the Apple Store and Google Play.



  • As with SnapScan, Zapper is another mobile app that makes payments and e-commerce quick, simple and secure. It can be downloaded onto your smartphone very easily.
  • Once you have installed Zapper on your smartphone/tablet and you are now ready to pay, you will see a unique QR code at checkout that you will need to scan. Scan it in the Zapper App, confirm the amount to be paid and your payment will be received by us.
  • Your payment card details are stored on your phone using secure encryption. Whether you’re paying for a meal in a restaurant, a bill at home or paying for a taxi, the experience is the same. Quick. Simple. Secure.
  • The Zapper App is available to download from the Apple StoreGoogle Play and Windows.
  • See more about how to download and activate the app for Android and for IOS.

Once you have placed your order, you will receive an Order Confirmation notification. If you are meant to pay via EFT, our banking details will be on this order confirmation. Any details regarding your order i.e. progress report or status, will be communicated with you via our customer message system. However if you need to speak to anyone, you are most welcome to call our office on 031-713-9579.

If you have chosen to pay for your order via EFT or your credit card payment has not successfully processed, please call 031-713-9579 or email for banking details.

Please see a detailed outline of our delivery details. Click here.

In short, we are required by law to be 3D secure.

Yes we do accept returns. Read all about our Returns and Refunds policy.

We have various tiers for shipping fees. For the full outline, read our Shipping Policy for more detailed information and pricing.

At present we only ship around South Africa. If you would like to purchase our products, you are welcome to send us an enquiry to and we could quote you for the items you would like.

Whilst UCAN does endeavour to send your order out within a few working days, many of our items are custom made or ordered in.

Should a product be ordered in or if there is a long lead time for a product, it will be indicated on the product description.